This Notice addresses how Carrier Global Corporation Inc. and its subsidiaries and affiliates (collectively, Carrier) may collect and process personal information from you, as an individual, separate and apart from its websites and mobile applications, which may have their own privacy notices (please review the relevant site or mobile application for the applicable notice). Carrier Job applicants, please see our Job Applicant Privacy Notice. For individuals in the United States, Carrier has a HIPAA Privacy Notice. See Carrier’s Cookies Policy for information about cookies on our Websites and in our Apps.

Carrier interacts with individuals in a variety of ways: as end users of our products, employees of our business customers and suppliers, and others in our communities. To enable these interactions, Carrier may need to collect and process personal information. Carrier has implemented technical, administrative, and physical measures to safeguard any personal information we may collect. As this Notice is intended to cover a variety of situations, some information in this Notice may not apply to you. For example, if you do not have a warranty with a Carrier company, Carrier would not be collecting warranty information from you. Also, Carrier complies with applicable legal requirements and refrains from the collection or use of personal information in a location as prohibited by applicable law.

Please review this Notice periodically for changes, as we may update it from time to time without prior notice. The effective date of this Notice appears below.

What personal information might Carrier collect?

Carrier collects personal information subject to applicable legal requirements. Because this Notice covers a wide variety of situations, there may be data elements listed here that do not apply to your specific situation. Please contact Carrier in the “How Can You Contact Carrier” section below with any questions.

Type of personal information Outsourced Labor Personnel of suppliers, vendors, and business customers Visitors of Carrier systems and facilities Persons authorized to use Carrier systems Consumers and end users of certain Carrier products Others*
Name, including given, family, middle, any suffix (such as Junior or Senior), and salutation (such as Mr. or Ms.) X X X X X X
Basic identification information, such as date of birth, gender, and/or relationship to insurance policy holder X X     X X
Emergency contact information X X     X  
Work contact information, including telephone numbers, fax number, email address, pager number, mailing address, and work location X X X X X  
Home address, personal email address and home telephone number, including personal mobile X       X X
Work experience, education and job history, skill categories including language skills, licenses, certifications, authorization to perform a certain job, or memberships to and participation in trade associations or professional organizations X X        
Information about an individual’s job, including job title, department, job function, and cost center X X X X X  
Information about an individual’s employer, including company name(s), company location(s), company address(es), and country of incorporation X X X X    
Name of supervisor and/or assistant X X X X    
Training, development, and/or performance review information X X        
Carrier computer, network, and communications information and logs covering the use of company phones, computers, electronic communications (such as email and electronic calendars), and other information and communication technology, including but not limited to username/login identification, passwords, answers to security questions, and other information required to access Carrier applications, networks, systems, and services as well as information that you store, send, submit, or receive through Carrier’s networks and systems X X X X X X
Work assignments and work product that may include a connection to you, such as but not limited to documents and files with you identified as the author and tasks assigned to you X          
Military service information as required by applicable requirements and law X          
Environmental, health, and safety information X X X X X  
Agreements, programs, and activities in which you participate X X   X X  
Payment and invoice-related information, including government identification numbers and bank account information X X X X X  
Language and communication preference(s) X X     X  
Information collected through a voluntary survey or promotion or through use of a product, such as a security system X X     X  
Record of any incident occurring on Carrier premises or during work X X X X X  
Travel and expense information related to work assignments, including visa information, expense details, and supporting bills X          
Information that may be collected as part of an assignment, such as time and attendance data, badge information, photographs, audio, video, biometric information (e.g., fingerprint, iris scan, or voice recognition), or geolocation data used for a particular role or assignment, but such collection will be known, transparent, and consistent with applicable law X       X  
Country of birth, citizenships held (past and present), and permanent residency status, as required by applicable law X          
Required screenings, such as a medical examination, drug screening, and/or background check information as required by applicable law X          
Information that may be required for international trade compliance regulations to permit your access to certain technologies or other information related to a particular assignment or visit as required by applicable law X X X X X  
Government-issued identification numbers (in whole or in part), such as a tax identification number, Carrier assigned identification number, social security/insurance number, government-issued driver’s license number, visa, passport, or other document number X X X X X X
Qualifications to serve as a supplier, such as conflicts of interest information   X        
Visitor information, including time, date, and location of visits, information regarding a vehicle for parking purposes, and information necessary to maintain visitor logs and denied party screening X X X X X  
Listing of nominal gifts that may have been provided or received   X        
Location information for certain sites that provide location-based services, such as maps, access to printers based on location, or availability of nearby conference rooms, but such collection will be known and transparent     X X X  
Warranty-related information, such as the product purchased, and information related to the servicing of a product         X  
Information provided to facilitate a service or request assistance, such as product use or problem information         X  
Information required to process a claim or provide requested benefits or services, which may include health information, government identification numbers, or other information         X X
Any information that a person chooses to include in a document that is part of a legal proceeding involving Carrier X X X X X X
             

* such as dependents and family members of Carrier employees, emergency contacts, parties to insurance claims

Why does Carrier use the personal information it collects?

Except where used in support of a contract with you or to fulfill a legal obligation, Carrier will only use your personal information for legitimate business interests such as those described below.

Purpose Outsourced Labor Personnel of suppliers, vendors, and business customers Visitors of Carrier systems and facilities Persons authorized to use Carrier systems Consumers and end users of certain Carrier products Others*
Conducting regular business operations, including designing and developing products, managing an Enterprise Resource Planning (ERP) system, sending invoices and collecting payment, providing payment, and providing goods and services to customers, which may include sharing limited personal information with customers or other business partners X X X X X  
Providing requested products and services, which may include use of geolocation for certain applications in a known and transparent manner X X     X  
Conducting charity campaigns X       X  
Staffing planning, including as that may impact budget and financial planning and reporting X          
Responding to situations involving a risk of health or safety, including an emergency X X X X X X
Managing communications and notices X X X X X X
Planning and providing health and safety programs and services, including drug screening and health and safety programs X          
Reporting and statistical analyses, including global enterprise headcount, demographics, and reporting required by applicable law X       X  
Managing physical security, including access controls and security, facility access and safety, and disaster preparedness X X X X X  
Managing, maintaining, and securing information technology (“IT”) systems, such as computer networks, email, internet access, Enterprise Resource Planning (“ERP”) systems, and workflows, including
  1. Access controls and security for computer and other systems
  2. Internet, intranet, email, social media, and other electronic system access
  3. Virus, intrusion, and insider threat scanning and analysis
  4. Creation and analysis of logs for security and helpdesk purposes
  5. Providing helpdesk support and system maintenance activities
  6. Backing up and recovering data and providing disaster recovery services
 X X X X X X
Overseeing location tracking, duration, and other telematics of certain Carrier assets and applications for management of services provided, security, safety, and efficiency X X X X    
Ensuring compliance with import, export, and other international trade controls, including managing registrations and authorizations, determining access to controlled technologies and/or commodities, and screening for sanctioned or restricted countries or parties X X X X X  
Responding to questions or concerns submitted to the “Carrier Ethics & Compliance” program X X X X X X
Performing audits and compliance reviews to ensure compliance with applicable policy, regulation, and law X X X X X  
Conducting and managing internal and external investigations, including Legal, Global Ethics & Compliance, and International Trade Compliance reviews and any resulting disclosures to government agencies X X X X X X
Evaluating and reporting conflicts of interest X X X X X X
Addressing environmental, health, and safety issues, including injury and damage claims X X X X X X
Prosecuting and defending claims in litigation, arbitration, administrative, or regulatory proceedings, including but not limited to pre-dispute activity, evidence collection, discovery, litigation holds and e-discovery efforts X X X X X X
Responding to law enforcement and other government inquiries X X X X X X
Protecting intellectual property rights, including but not limited to patent filings X X        
Business planning, including planning for or executing mergers, acquisitions and divestitures X X X X X  
Facilitating investor management activities X          
Documenting participation in professional organizations and provision or receipt of business gifts and hospitality   X     X  
Administering of marketing, contract, joint ventures, and other business efforts, including without limitation invoice and payment processing, project management, and customer surveys and promotions X X X X X  
Designing, selling, producing, and improving products   X     X  
Providing customer service and support   X     X  
Training and certification of customer, supplier, and vendor personnel   X X X X  
Conducting supplier and vendor due diligence, including risk assessments   X X X    
Developing and managing budget and financial planning and reporting X X X X X  
Providing benefits and services as requested by either an employee or by a beneficiary or dependent           X
Ensuring compliance with applicable laws, regulations, and Carrier policies concerning business gifts and sponsored travel to third parties X X X X X  
As required or expressly authorized by applicable law or regulation X X X X X X

With whom might Carrier share the information it collects?

Carrier will not sell or otherwise share your personal information outside the Carrier group of companies, except to:

  • Service providers Carrier has retained to perform services on our behalf. Carrier will only share your personal information with service providers whom Carrier has contractually restricted from using or disclosing your personal information except as necessary to perform services on our behalf or to comply with legal requirements; Your Personal Information will also be maintained and processed by our service providers in the United States, Mexico, the member states of the European Union, the United Kingdom, Switzerland, India, China and in other jurisdictions, within an appropriate legal and contractual framework.
  • comply with legal obligations, including but not limited to in response to a legitimate legal request from law enforcement authorities or other government regulators;
  • investigate suspected or actual illegal activity;
  • prevent physical harm or financial loss; or
  • support the sale or transfer of all or a portion of our business or assets, including through bankruptcy.

If you provide services to a Carrier business and need to access a customer or end user’s facility, Carrier may need to provide your personal information to that customer or end user to facilitate your access to the site in compliance with security requirements.

Except where used in support of a contract with you or to fulfill a legal obligation, our use of your personal information will be only for legitimate business interests as set forth above.

Where does Carrier store your personal information?

Because Carrier is a global company with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another within Carrier in order to accomplish the purposes listed above. These countries include, at a minimum, the United States, Mexico, the member states of the European Union, the United Kingdom, Switzerland, India, China and other countries. We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary for the purposes set out above.

Carrier relies on available legal mechanisms to enable the legal transfer of Personal Information across borders. To the extent that Carrier relies on the Standard Contractual Clauses (also called the Model Clauses) or its Binding Corporate Rules to authorize transfer, Carrier will comply with those requirements, including where there may be a conflict between those requirements and this Privacy Notice.

How long does Carrier retain Personal Information?

Carrier retains personal information for the length of time required to fulfill the purpose for which it was originally collected and for any additional period as required by applicable law or regulation, court, administrative or arbitration proceedings, or audit requirements.

What means does Carrier use for collecting, processing, storing and destruction of Personal Information?

Carrier employs various methods for collecting, processing, storing, and destroying Personal Information to ensure data privacy and compliance with legal requirements.

Collection: Carrier collects personal information through various channels, including online forms, customer interactions, and employee records. Where possible, Carrier will provide you with the opportunity to decide how to provide your Personal Information.

Processing: The processing of personal information involves updating and managing data to ensure accuracy and relevance. This is done in communication systems, ERP, CRM, HRM and other related systems containing Personal Information.

Storing: Personal information is stored securely, often in cloud-based systems like AWS. Carrier ensures that appropriate safeguards, such as Standard Contractual Clauses (SCC), are in place to protect data stored in different regions.

Destruction: When personal information is no longer needed, Carrier follows strict protocols for its destruction. This includes deleting electronic records and securely disposing of physical documents to prevent unauthorized access or misuse.

What choices do you have about how Carrier uses your personal information?

Where possible, Carrier will provide you with the opportunity to decide whether or not to provide your Personal Information. There may be circumstances in which you will not be provided with a choice, such as IT security practices like virus and malware scanning for individuals with access to Carrier networks. Depending on the nature of the personal information and the reason that Carrier may require it, Carrier may be unable to fulfill your request without collecting and processing your personal information.

You will always have a choice about whether Carrier uses your personal information for marketing purposes. If you have provided us with your personal information and would now like to request that it is no longer used for marketing purposes, please contact the businesses from which you are receiving the marketing communications. The communications themselves and the business website will provide you with the contact details.

What additional information should specific individuals know?

Data subjects from California: If you are a resident of California, effective January 1, 2020, you have certain rights under the California Consumer Privacy Act of 2018 (as amended by the California Consumer Privacy Rights Act) (“CCPA”), including the right to:

  1. Know the categories and/or specific pieces of personal information Carrier collects, the purposes for which Carrier uses that information, and the categories of information Carrier discloses to third parties.
  2. Access categories of personal information about you that Carrier collects, uses, discloses and shares.
  3. Delete personal information Carrier has collected from you and require service providers to do the same, subject to certain exceptions.
  4. Opt-out of the sale or sharing of your personal information by Carrier.
  5. Correct any inaccurate information Carrier may have collected about you.
  6. Limit the use or disclosure of sensitive information, such as your social security number, financial account information, geolocation.
  7. Removal of content if you are under the age of 18 California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted.
  8. Exercise your privacy rights without fear of discriminatory action.

Requests to exercise rights under the CCPA are subject to verification by Carrier and are also subject to certain restrictions provided by the CCPA. We will not discriminate against California residents for exercising any of their applicable CCPA rights. While California residents have the right to opt-out of the sale of their personal information under CCPA, Carrier does not sell personal information to third parties. If our practices change, we will update this Privacy Notice and take any necessary action to comply with applicable law.

California residents who wish to exercise their CCPA rights can contact Carrier via the Carrier webform available on the website here. You can also contact us at 1-833-617-0050.

California Civil Code Section 1798.83, also known as “Shine The Light” law permits California residents to annually request and obtain information that Carrier shared with other businesses for their own direct marketing use within the prior calendar year. If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which Carrier shared this information in the immediately preceding calendar year. To obtain this information, please contact Carrier via the Carrier webform available on the website here.

Data subjects from the European Union, the United Kingdom and other countries with data privacy laws: You have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority. You also have the right to: (i) request access to and correction or erasure of your Personal Information; (ii) seek restrictions on; or (iii) object to the processing of certain Personal Information and seek data portability under certain circumstances. To contact Carrier about a request to access, correct, erase, object or seek restrictions or portability, please contact Carrier via the Carrier webform available on the website here.

Users from mainland China: You have the right (1) to be informed why and how Carrier processes your Personal Information, (2) to seek restriction or objection on process of your Personal Information, (3) to have access to or have a copy of your Personal Information, (4) to correct and update your Personal Information, (5) to seek data portability, (6) to erase your Personal Information if not against statutory requirement; (7) to withdraw consent of further processing your Personal Information, and (8) to cancel your account that you registered. Carrier shall promptly respond to your rights in a reasonable manner. Please contact Carrier via the Carrier webform available on the website here.

Users from the United States: Carrier does not collect Social Security Numbers through www.carrier.com. Carrier does, however, collect Social Security Numbers where required by law, such as tax and payroll purposes for its employees. When Carrier collects and/or uses Social Security Numbers, Carrier will take proper care by protecting confidentiality, limiting collection, ensuring access on a need-to-know basis, implementing appropriate technical safeguards and ensuring proper disposal.

How can you contact Carrier?

If you wish to access, correct, update or erase your Personal Information, or if you have questions about Carrier’s privacy practices in general or a complaint, submit your request via the Carrier webform available on the website here. In the event that you are located in a country that is governed by the General Data Protection Regulation and would like to contact the local Data Protection Officer, please indicate this in the form and your inquiry will be directed to the appropriate person.

Last Updated: September 2024