Carrier Wins CIO 100 Award for Digital Productivity
In a transformational year, Carrier is pleased to announce its Analytics & Automation Center of Excellence (CoE) has won an IDG 2021 CIO 100 award for digital productivity. Now in its 34th year, this prestigious information technology (IT) award recognizes 100 elite organizations for their achievements in technology innovation.
“This award is a testimony of the strong foundation we have established, which will allow us to advance exponentially in the years ahead,” said Bobby George, Senior Vice President & Chief Digital Officer, Carrier.
In 2020, Carrier’s Analytics & Automation CoE deployed a robust hyperautomation program, advancing technologies such as artificial intelligence and machine learning, to deliver unprecedented value to employees and customers despite disruption from the COVID-19 pandemic and separation from its parent company. In its first year, the program demonstrated success by returning 70,000+ productivity hours to the business. Carrier will continue its hyperautomation efforts in 2021 and beyond.
“I am incredibly proud of what the team has accomplished in such a short period of time,” said Gundeep Singh, Executive Director, Digital & Analytics, Carrier. “Intelligent automation for us is a key enabler of customer and employee experience, and we will continue to expand our automation-first mindset.”
Focus on transforming and re-imagining processes across Carrier’s global landscape has allowed Carrier’s Digital team to go beyond delivering simple virtual workers and lean into more complex multiplatform, end-to-end transformations. Carrier’s hyperautomation program, led by Julie Edwards, Director of Intelligent Automation, is powered using optical character recognition, virtual agents, machine learning, natural language processing, human-in-the-loop, business process management and application programming integrated tools. These strategic technology advancements, coupled with an “automation first” mindset embraced by Carrier leadership, has advanced the goal of delivering 1,000 virtual workers expected to release over 1 million hours of productivity by 2025.