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Carrier BluEdge

The BluEdge service platform is Carrier’s new, best-in-class service and aftermarket offering. Leveraging our unmatched product expertise, the BluEdge service platform provides customers with superior service throughout the lifecycle of their HVAC, Refrigeration, and Fire & Security equipment.


A Tier for Every Business

Our tiered service model offers customers a range of options to meet the particular needs of their business. It’s an excellent fit for customers of any size.

 

Core
For customers that want to maintain their equipment on their own (but may occasionally call on Carrier for on-demand expert service) or want to sign up for our most basic plans.

Enhance
Designed for customers who want to sign up for a service plan that includes more value-added options, such as a multi-year service agreement, preventive maintenance, or remote monitoring.

Elite
This is the most comprehensive service offering for each of our businesses, and it has one purpose: to provide customers with complete peace of mind. We will use unmatched customer support, coupled with cutting edge technology to optimize performance, maximize uptime, and minimize cost.

Service in Action

We’ve been delivering unparalleled service across the globe for decades. Here are just a couple of recent examples of our service in action.

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Heating, Ventilation and Air Conditioning (HVAC)

Carrier Hong Kong Wins Long-Term Service Agreement at the Hong Kong International Airport    
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Heating, Ventilation and Air Conditioning (HVAC)

Carrier Wins Strategic HVAC Contract for Tim Hortons Chain of Coffee Houses in China    

BluEdge Across Our Business

Each of the Carrier businesses have adapted BluEdge for their products and unique customer requirements. Here’s how you can find out more:

The Future of BluEdge

We are just at the beginning of this new service journey with the launch of BluEdge, but see infinite possibilities for our service business to change the world for the better. Carrier is committed to providing sustainable service that’s on the leading edge of technology and innovation with investments in predictive analytics and remote intervention. BluEdge will continue to evolve to best meet the ever-changing needs of our customers, so keep in touch and check back for the latest information.